Frequently Asked Questions

Please click here for information to all our offices.  As our daily schedule is subject to change, please call to confirm office hours.

Yes, we welcome new patients.

Please refer to Insurance to review Advocare's list of accepted insurance providers.

Our medical provider is available 24 hours a day.  Please click here  to call any of our offices and a live answering service will assist you to reach your health care provider. Please call back if you have not received a timely response.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

To make an appointment at any of our offices, please click here.  To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Our routine health maintenance visit schedule follows the  American Academy of Pediatrics  vaccine guideline for children.

To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the  American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

For non-urgent referrals:   when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 24 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals:   when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.

Yes, we promote breastfeeding. Dr. Mayer is a board certified lacation consultant. She provides counseling for breastfeeding moms. Please call for a lactation appointment. The  American Academy of Pediatrics  recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

We recommend that your newborn be seen in our office the 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.